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There is a 24-48 hour processing time for all orders. We strive to ship orders out as quickly as possible.
We process orders from 8AM – 4PM Central Time on weekdays. We do not process orders on Saturday, Sunday or U.S Federal Holidays.
We use USPS Priority Mail, UPS and Fed-Ex to deliver our packages.
We ship to all states in the U.S, except Idaho, Oklahoma, Nebraska, and South Dakota, due to their state restrictions. Someone 21 or older must be present to sign for the package.
Please note: Certain orders will be shipped to the card holder’s verified billing address. If we are unable to verify this address, the order will be canceled without notice. Additionally, someone 21 or older must be present to sign for the package.
We do not guarantee transit times, and shipping fees are non-refundable through us.
For more information, please contact the carriers directly. If you feel your shipment was late due to a service failure, a claim can be filed by using contact information below:
USPS®
1-800-ASK-USPS® (1-800-275-8777)
https://www.usps.com/help/welcome.htm
Once your order has been shipped, the tracking number will be sent to the email address registered to your account. You may also log into your account and find this information under the “Account” page.
Please do not be alarmed if the delivery confirmation for your package has not been updated in a few days. Tracking numbers will not be activated until the package has been scanned into their systems. Please direct all delivery issues to the carrier you have selected.
Delivery services available on our site offer speedy and reliable service at a low cost. However, they can and will occasionally make mistakes. Unfortunately these errors are out of our control and TrueCanna Distribution is not responsible for errors or delays caused by carriers.
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.
© TrueCanna Distribution